Terms of Service

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Dasignis d.o.o., a company incorporated in Croatia (10000 Zagreb, Croatia). By creating an account, submitting a contact form, or otherwise using our website or services, you confirm that you are at least 16 years old and have the legal capacity to enter into this agreement.

2. Description of Services

Dasignis provides a cloud-based sales-analytics platform for hospitality businesses (cafés, restaurants and hotels). The service is read-only: customers view dashboards and reports, and the only data customers themselves write are notes and AI questions. The specific features available depend on the subscription plan you have selected. We reserve the right to modify, suspend, or discontinue any part of the services at any time, with reasonable notice where possible.

3. Accounts and Registration

When you create an account, you agree to:

• Provide accurate, current, and complete information.
• Keep your login credentials confidential and not share them with third parties.
• Notify us immediately if you become aware of any unauthorised use of your account.
• Accept responsibility for all activities that occur under your account.

We reserve the right to terminate or suspend accounts that violate these Terms or that have been inactive for an extended period, with reasonable notice.

4. Acceptable Use

You agree not to use our services to:

• Violate any applicable law, regulation, or third-party rights.
• Transmit malware, viruses, or any other harmful or destructive code.
• Attempt to gain unauthorised access to our systems or another user's account.
• Conduct denial-of-service attacks or other disruptive activities.
• Scrape, crawl, or harvest data from our platform without express written permission.
• Use the services to process unlawful content or facilitate illegal activities.
• Reverse-engineer, decompile, or attempt to derive source code from our software.

5. Subscription Plans and Payment

Certain features require a paid subscription. Subscription fees are billed in advance on a monthly or annual basis. By providing payment information, you authorise us to charge the applicable fees.

• Free plan: available at no charge, subject to usage limits.
• Paid plans: fees are stated on our Pricing page and are exclusive of VAT or other applicable taxes, which will be added where required by law.
• Changes to pricing: we will give at least 30 days' notice before increasing fees for existing subscriptions.
• Refunds: unless required by law, subscription fees are non-refundable. Exceptions may be made at our sole discretion.

6. Intellectual Property

All content, software, trademarks, logos, and other materials made available through Dasignis are the exclusive property of Dasignis d.o.o. or our licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the services for your internal business purposes only. Nothing in these Terms transfers any ownership rights to you.

You retain ownership of all data and content you upload to the platform ("Customer Data"). By uploading Customer Data, you grant us a limited licence to process it solely for the purpose of providing the services to you.

7. Confidentiality

Each party may have access to confidential information of the other. Both parties agree to keep such information confidential, use it only to fulfil obligations under these Terms, and not disclose it to third parties without prior written consent, except as required by law.

8. Disclaimers

The services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the services will be uninterrupted, error-free, or free of harmful components.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Dasignis shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising out of or in connection with these Terms or your use of the services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) €100.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dasignis, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with your access to or use of the services, your violation of these Terms, or your violation of any third-party rights.

11. Termination

Either party may terminate the agreement at any time. You may cancel your account through your account settings or by contacting us. We may suspend or terminate your access immediately if you materially breach these Terms. Upon termination, your right to use the services ceases immediately. We will provide a reasonable period for you to export your Customer Data before deletion.

12. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Croatia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Zagreb, Croatia, unless mandatory consumer protection law in your country of residence requires otherwise.

13. Changes to these Terms

We may revise these Terms from time to time. When we do, we will update the "Last updated" date above. For material changes, we will provide at least 30 days' notice via email or a prominent notice on our website. Your continued use of the services after the effective date of changes constitutes acceptance of the updated Terms.

14. Contact

If you have questions about these Terms, please contact:

Dasignis d.o.o.
10000 Zagreb, Croatia
Email: info@dasignis.com